Incident Management Platform – The purpose of the Incident Management platform is to restore regular service operation as soon as possible while minimising the negative impact on company to ensure the best possible service quality. Once implemented, the incident management process generates recurring values for the organisation.
In general, incidents are prioritized as low, medium, or high. Low-priority issues do not affect end users, who can usually finish their tasks despite the problem. Medium-priority incidents are those that affect end users but cause only minor or brief inconvenience. High-priority incidents, on the other hand, are difficulties that will affect a huge number of end users and prevent proper function.
How to prevent industrial accidents:
An industrial accidents is a random and sudden occurrence in all the industries. The major incidents can happen when there is lack of safety measures, workers attitude, working environment and miscommunication between co-workers, and conflict between productivity and safety.
The main cause of an industrial accident is a lack of effective safety measures implemented by management. It refers to the precautions taken to protect oneself from the incidence or risk of industrial accidents and injury in manufacturing industries. Employees are injured in bad circumstances due to a lack of basic safety precautions such as required helmets, working gloves, lifeguard jackets, and goggles. In such cases, management would not have made employees aware of the different mandatory safety precautions that must be implemented.
Adoption of safety measures by industries to minimise and eliminate industrial accidents is the responsibility of management, and can be seen in the form of training, reinforcements, supervision, regular staff meetings, conducting physical and medical checks to screen unqualified employees, educating workers about the considering, and rewarding employees for accident-free days.
Using mandatory protective equipment such as safety goggles or quality eye shields to protect one’s eyes from welding and fumes, hardening protective caps and helmets to prevent head injuries, and gas masks to protect oneself from inhaling poisonous and dangerous vapours, gloves to protect the worker’s hands from chemical substances, workers must wear protective clothing such as shoes, overalls, and skin protectors to avoid accidents.
Incident Management tool:
There are different incident management tools are present in the market. We will explain what happens if incidents management software is being used and not implemented in your industry.
The advantages of having an incident management system in an industry are as follows:
• It helps to maintain all service standards on a regular basis.
• It assists in improving employee utilisation and thereby enhancing efficiency.
• It helps to improve both the user’s and the client’s happiness.
• It aids in the elimination of incorrectly logged incidents or service requests.
• Increases efficiency, self-service, and workload reduces
Disadvantages of not having an incident management system in an organization:
- Results in the mishandling of incidents and events.
- Disruption of business staff as employees don’t have adequate information.
- No one is there to manage the incidents as a result of which, an incident can become more severe