An incident management safety software is a set of processes and activities used to respond to and resolve critical incidents, including how incidents are detected and communicated, who is involved, what resources are used, and how the incident is resolved. Activities carried out by employees, managers, and executives in EHS and other functions to track, report, investigate, and analyze incidents that have a negative impact on or could have a negative impact on workers, business operations, and physical assets.
The standardized incident management process improves data comparability and efficiency. However, 60 percent of companies do not use commercial software to automate this process, resulting in poor visibility and missed opportunities to improve workplace safety.
Why it is important to implement Incident Management safety software?
Incident management is a collection of practices, processes, and solutions that allow teams to detect, investigate, and respond to incidents. It is a critical component for businesses of all sizes, as well as a requirement for meeting the majority of data compliance standards. Incident management processes ensure that management teams can address security flaws and issues as soon as they arise. Faster responses help to reduce the overall impact of incidents, mitigate damages, and ensure that systems and services continue to function as planned.
Without incident management, you eventually lose valuable data, losing productivity and revenue due to downtime, or being held liable for service level agreements that are not met (SLAs). Even when incidents are minor and cause no long-term harm, management teams must devote valuable time to investigating and resolving problems.
Benefits of implementing Incident management safety software:
- Incident prevention
- Improved mean time to resolution
- Downtime should be reduced or eliminated.
- improved data fidelity
- enhanced customer experience
Key steps in Incident Management Safety Software:
Incident identification and categorization
Once work incidents identified, the investigation and categorization can begin. Categorization is important to determining how incidents should be handled and for prioritizing response resources.
Notification of the work incident
Through our advanced software solution, all notifications are made by filling in an electronic form. When notifications are submitted, they are routed to the appropriate evaluators based on information such as location, type, and severity
The notification should be examined by the appropriate evaluator. An evaluator should be familiar with company policy as well as local health and safety legislation and should confirm the classification of incident type and immediate actions to be taken.
Investigation of the work incident
The incident management software improves the rigor, precision, and punctuality of an incident investigation. An investigation generates a large amount of data, including personal and confidential information, that must be diligently documented.
Root cause analysis
Incident analysis, commonly known as Root Cause Analysis (RCA), is essential for determining which corrective actions should be taken. There are many methods for performing an RCA, but the main objective is to answer these questions:
- What happened?
- How did it happen?
- Why did it happen?
- What needs to be corrected?
After analyzing the investigation and root cause, respective actions to be taken. Every action should have a specific deadline and be traceable. In addition to having a title and description, it should include:
- Priority level
- Person responsible
- Execution deadline
- Status (may be automated)
The final evaluation will determine whether the incident registration can be closed. Evaluators should review all stages of the process and approve the conclusion or request further actions.
Application across industries